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Privacy policy

The UbiBot Australia team takes your privacy seriously. We appreciate that you are trusting us with information that is important to you, and we want to be transparent about how we use it.

This Privacy Policy describes what personal data we collect from you when you interact with UbiBot Australia or use our products and services. It explains how we use your personal data and what rights and options you have.You will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe.

PRIVACY STATEMENT

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SECTION 1 - INFORMATION WE COLLECT

When you use our Services, we collect the following types of information.

UbiBot Australia may collect certain types of information about you when you access and use our products and services, visit our web site, or interact with us in other ways. The categories of information we collect are:

Contact information, such as your phone number, mailing address, email address and country.

Account information, such as your UbiBot Australia Account user ID and password. We also may store account information that you provide to us relating to your accounts with third-party service providers.

Payment information, if you purchase UbiBot® merchandise on our website, you provide your payment information, including your name, credit or debit card number, card expiration date, CVV code and billing address. We do not store this payment information. We store your delivery address to fulfil your order. Note that third-party payment processors may retain this information in accordance with their own privacy policies and terms.

Device and network information, such as your IP address, operating system, preferred language, and browser type. We may also derive your approximate location from your IP address if you use our map view feature.

The content of your communications to us, such as feedback, customer support requests, and technical support requests. These may include emails or recordings of phone calls.

Other information that you submit to UbiBot Australia voluntarily, such as requests for information about upcoming events, files and data that you store using UbiBot Australia online services, and submissions to community areas of the UbiBot Australia web site.

We may store your information outside your country of residence, wherever we operate.

SECTION 2 - WHAT DO WE DO WITH YOUR INFORMATION?

We use the personal information that we collect for the following purposes:

PROVIDE AND MAINTAIN THE SERVICES

To provide products, services, and support requested by you or on your behalf.

To process and ship orders that you place with us or that are placed on your behalf, and to provide you with documentation or other material in support of such orders.

To authenticate and secure your UbiBot Australia Account or your use of our products and services.

To manage licenses and ascertain use of our products and services.

To administer and improve our products and services, including our web site.

To enable delivery of consulting or training services and participation in seminars, trade shows, and other events.

    COMMUNICATE WITH YOU

    To provide any communication or material necessary to respond to an order for a product or service, a request for support or information, or an application for a seminar, trade show, or other event.

    To solicit optional feedback in the form of surveys measuring customer satisfaction with UbiBot® products, services, and events.

    To notify you of new products, updates, or other information related to purchases or your information requests.

    To provide important information regarding the renewal of agreements, version upgrades, and other notifications about products and services that you license or use.

    To send promotional material about our company, products, services, and events and, in some cases, on behalf of related third-party products, services, and events. You may opt out of receiving promotional materials by email.

    To market and sell our products and services. You may opt out of marketing emails.

    To allow you to integrate UbiBot®  products and services with third-party services at your request. This Privacy Policy does not apply to any such third-party services

      PROMOTE SAFETY AND SECURITY

      To enforce our agreements or comply with obligations imposed by applicable laws, regulations, or a court or administrative order. We may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

      We use the information we collect to promote the safety and security of the Services, our users, and other parties. For example, we may use the information to authenticate users, facilitate secure payments, protect against fraud and abuse, respond to a legal request or claim, conduct audits, and enforce our terms and policies.

      SECTION 3 - CONSENT

      How do you get my consent?
      When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
      If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

      How do I withdraw my consent?
      If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@ubibot.com.au.

      SECTION 4 - DISCLOSURE

      We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

      SECTION 5 - SHOPIFY

      Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
      Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

      Payment:
      If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
      All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
      PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
      For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

      SECTION 6 - THIRD-PARTY SERVICES

      In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
      However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
      For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
      In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
      As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
      Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

      Links
      When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

      SECTION 7 - SECURITY

      To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
      If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. If you have a security-related concern, please contact us.

      SECTION 8 - COOKIES

      When you visit the UbiBot Australia web site or otherwise use our online services, one or more cookies are placed on (or read from) your machine if your browser is set to accept cookies. A cookie is a small data file that we transfer to your computer’s hard drive through your web browser. A cookie consists of a simple code that is used to access your account information, maintain current session data, and help analyze web site traffic. UbiBot Australia may use the information in cookies for a variety of purposes including, but not limited to, market research and improving the content of our web site.

      Although web browsers typically allow cookies by default, you may choose not to receive cookies by modifying the settings of your web browser to disable cookies. You can also set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. If you choose to decline cookies, you may not be able to take advantage of all the features of the UbiBot Australia web site and online services.

      Some cookies are used for internal purposes, such as keeping you logged in to your UbiBot ® Account or telling us which pages you have visited. UbiBot Australia also sets cookies that look at your preferences when you use the web site so that UbiBot Australia may offer you tailored marketing information that you may be interested in.

      Here is a list of cookies that we use: https://www.shopify.com/legal/cookies.

      SECTION 9 - DO NOT TRACK

      Like most other companies, our website and online services are not consistently configured to respond to browsers' "Do Not Track" signals because at this time no formal "Do Not Track" standard has been adopted.

      SECTION 10 - CUSTOMER SERVICE AND TECHNICAL SUPPORT

      Support calls from callers in may be recorded and used for internal training and auditing purposes. We inform callers if their call is being recorded. Recordings are deleted periodically according to company policy. Other communications related to support, such as email and form submissions, are retained in UbiBot Australia  systems for purposes of tracking support issues and improving our products.

      SECTION 11 - DATA RETENTION

      We keep your account information, like your name, email address and password, for as long as your account is in existence because we need it to operate your account.

      SECTION 12 - CHANGES TO THIS PRIVACY POLICY

      We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. Notification of material changes to this Privacy Policy will be provided by noting a new "updated" date at the top of this Privacy Policy.
      If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

      QUESTIONS AND CONTACT INFORMATION

      If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information about this Privacy Policy or UbiBot Australia privacy practices, contact us at sales@ubibot.com.au.